Today, computers are everywhere. Technology is now embedded in almost everything. So much so almost every job now has an IT component. As a result, basic Information Technology skills are perceived as a necessity.

The primary goal of this learning program is to provide fundamental computing and employment skills that will enable participants to enter or re-enter the workplace with confidence. This program is complemented by a motivated and dedicated team who promote positive outcomes and provide a supportive learning environment.

This program includes:

Using Microsoft Office, operating systems, document design, software installation, using the Internet, social networking, digital media and WHS.

Topics such as customer service, communication and teamwork principles are also explored. This includes team culture, decision-making, problem solving, goal setting, empathy, diversity and implementing environmentally sustainable work practices.

Lunch is provided and a client pick-up service is available. For more information call the academy on 6162 3371.


Students who successfully complete this qualification are eligible for a $250 completion payment. This payment will be paid directly to you upon completion of this course and a completion survey.


$1640 – students who can demonstrate financial hardship are eligible for a fee waiver. You are eligible if, at commencement of training, you hold a valid:

  • Australian Government Health Care Card; or
  • Australian Government Low Income Health Care Card; or
  • Australian Government Pensioner Concession Card; or
  • Veteran’s Gold Card.

This is a Skilled Capital program. Skilled Capital is an ACT Government training initiative, funded by the ACT and Australian Governments. Students are only funded for one Skilled Capital qualification at a time and will not be funded for a qualification (or its replacement) they have already completed within the last 7 years. A student may be enrolled in a subsequent Skilled Capital qualification following completion or cancellation from a previous Skilled Capital qualification, subject to student eligibility and available places.  Students may only be enrolled in one Skill Capital qualification at a time. For further information about Skilled Capital click here.


To be eligible for Skilled Capital funding, students must be:

  • an Australian citizen, permanent resident, or New Zealand passport holder resident for more than six (6) months, or a visa holder with work rights and not excluded from participation in government funded training, and
  • living or working in the ACT, and
  • at least 15 years of age, and
  • not enrolled in or attending secondary school or college.

In addition to the above criteria, for students to be eligible for a certificate II level Skilled Capital qualification, they must:

  • not have completed a certificate III or higher, excluding foundation skills qualifications, and
  • not have been awarded an ACT Year 12 Certificate , or
  • not have achieved a C grade average or higher in year 12, or
  • have suffered changed circumstances which impacts their ability to undertake training and/or work such as ill health.


This entry-level qualification provides the foundation skills and knowledge to pursue information and communications technology (ICT) in any industry. Possible job opportunities include office assistant, records assistant, and junior office support.  This program is a pathway to ICT30115 Certificate III in Information Technology, Digital Media and Technology and a range of other Certificate III qualifications.


BSBWHS201 Contribute to health and safety of self and others

BSBSUS201 Participate in environmentally sustainable work practices

ICTICT201 Use computer operating systems and hardware

ICTICT202 Work and communicate effectively in an ICT environment

ICTICT203 Operate application software packages

ICTICT204 Operate a digital media technology package

ICTWEB201 Use social media tools for collaboration and engagement

ICTICT206 Install software applications

ICPDMT263 Access and use the Internet

ICTSAS206 Detect and protect from spam and destructive software

BSBITU201 Produce simple word processed documents

ICTICT205 Design basic organisational documents using computing packages

BSBITU202 Create and use spreadsheets

ICTSAS209 Connect and use a home based local wireless network


Microsoft Office Suite
Operating Systems
Document Design
Software Installation
Using The Internet
Social Networking
Digital Media
Workplace Health and Safety
Hardware and External Devices
Internet Security

More information about this qualification can be found on the training.gov.au website http://training.gov.au/Training/Details/ICT20115

NRT Logo